All sales are final and non refundable. Refunds will not be given for change of mind or lack of care. Care instructions will be included in your order.
Please let me know within 7 days of receiving the item, if the goods have been damaged during transit or are faulty. Postage fees will be reimbursed for justified damaged goods claims only. All refunds will be processed within 14 days of agreement of a refund. Refunds will be made using the same method as original payment.
For damaged or faulty goods, please send at least 4 quality photos of the item, along with photos of the damaged packaging as these will be needed for insurance purposes. If photos of the damaged packaging and item cannot be provided then we will not be able to move forward on a refund.
You are responsible for return postage, and we recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your goods.
Any commissioned work purchased is not eligible for a refund. Please do bear this in mind when placing a bespoke order. This includes any item which has been personalised.
*Please note, we cannot offer refunds for earrings due to hygiene or for unique custom pieces, unless there is a fault.
*Please note, if you have purchased an item through one of our stockists, you will need to go directly through them when exchanging or returning items.